ANYTHING IS POSSIBLE

Through their vast contacts, Les Clefs d’Or are able to open doors that no others can.

Since its inception, Greydoor Publishing had a desire to work closely with Les Clefs d'Or to produce a fabulous magazine for their Les Clefs d'Or member properties.

As travellers ourselves, we yearned for a guide that informed and entertained us while containing local information required to help us see and enjoy all the things the locals know about. A magazine that engaged us and yet wasn't too heavy on advertising in a way that many are.

The crossed gold keys of this wonderful organisation are more than just its symbol; they are the symbol of guaranteed quality service. It is this philosophy that guides us in our desire to create a publication for each hotel, which then becomes a valuable tool and addition to a guest's stay. A magazine portable enough not to hinder and yet full enough to guide and advise in a way that makes you feel you have the hotel concierge With content approved and provided by the very team who are hosting you, it gives an insight into the secrets of the city in a way that hasn't been walking beside you.

OUR PARTNERSHIP WITH LES CLEFS D'OR USA

You can recognise Clefs d'Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organisation; they are the symbol of guaranteed, quality service. Les Clefs d'Or is honoured to have the distinction of being the only national professional organisation of hotel lobby concierges.

Les Clefs d'Or members have dedicated many years of hard work and training to the concierge profession.

They have their fingers on the pulses of their cities, able to advise guests on restaurants, nightlife, sporting and theater events, sightseeing tours, shopping and more. They can direct guests to any location, any product, at any time of day or night. Les Clefs d'Or concierges are motivated by a genuine desire to serve.

Whether requesting something simple or complex, you can be sure they are a trusted resource to business travellers and vacationers alike, always keeping guests' safety, enjoyment and satisfaction in mind.

The statutes of Les Clefs d'Or USA, make clear the deep commitment to promote, foster, enhance and improve the technical skills and professionalism of concierges; to foster the development of the hotel industry and tourism in general; and to maintain the highest possible standards of service for hotel guests.

Testimonials

I must say it was a genuine pleasure working with Alex Weller and Aidan Parr of Greydoor Publishing, as well as their support personnel Steven Collinge, Anna & Katie, in putting together our Hyatt Regency Clearwater Beach Resort & Spa issue of The Concierge Magazine. I was happy to provide Alex the sales leads he enlisted and enjoyed our conversations together over drinks. And I really do appreciate all of Aidan’s and Steven’s efforts and perseverance in pushing through and overcoming some of the delays they endured from our end, but alas what a beautiful publication they have put forth and I’m sure it was worth the wait! For my portion of the magazine that includes biographical and recommendation information, I owe you all a debt of gratitude for your positive portrayal of me and upping my ‘fame quotient’ – I want 50 copies of the magazine for my personal collection of media pieces!! Now that the finished magazine has been received here, I will ensure that it is to be immediately inserted into all of our guest rooms to serve as our Welcoming and Informative Guide for years to come and I will alert all of the advertisers, the majority of whom are close friends and associates of mine, the publication is out. 

Thanking you all again for putting together and publishing our issue of The Concierge Magazine, it is truly a beautiful work of art that I am proud to have my name on!

GARY HIDU

Lead Concierge, Member Les Clefs d’ Or USA, Hyatt Regency Clearwater

We must say that it was an absolute pleasure working with the Grey Door Publishing Team on The Concierge Magazine for Park Hyatt St. Kitts Christophe Harbour. Their team was very supportive and extremely resourceful. The issue not only beautifully represents our resort, but paints a picture of island life in St. Kitts and Nevis.  From The Presidential Villa to our Miraval Life in Balance Spa, the team captured all of Park Hyatt St. Kitts’ luxurious amenities and unique guest offerings. The final product was radiant and eye-catching. We could not be more pleased.

Thank you Greydoor Publishing, and we would recommend using this company for any publishing needs.

FLOR VAN DER VAART

General Manager, Park Hyatt St. Kitts Christophe Harbour

We have now decided to ditch our traditional hotel brochures! At first, the Kempinski Hotel Das Tirol had always followed a very traditional approach to publishing and marketing. Hence, when we were approached by Greydoor Publishing, we were not 100% sure it would be a process that would work for our region and partners. All the contrary! Lauran and her team really made the whole process from A to Z effortless with some top results which allowed them to deliver a well-managed and quality project. They are a very flexible team to work with which makes it all the more easier.

We are so happy with the quality of the product they deliver, we have decided to ditch our traditional hotel brochures and other materials for The Concierge Magazine. Needless to say we are very happy with The Concierge Magazine and we have already recommended it to a few of our sister hotels in the region.

JAMIE NEGUS

Director of Sales, Kempinski Hotel Das Tirol

We have had the pleasure of working with them this past year and having this magazine has been truly beneficial for hotel guests, press/media, and clients.

Having this magazine has been truly beneficial for hotel guests, press/media, and clients. In a time when technology has left travelers feeling more overwhelmed than well-informed, it is crucial for hotels to provide guests with concise and informative material that speaks to the amenities and programs available to them during their stay. For that reason, The Biltmore Hotel is proud to provide The Concierge Magazine, which offers insight to the hotel’s unique features as well as insider secrets to the surrounding Coral Gables and Greater Miami area. We feel this magazine has further enhanced our concierge services and provided our property with an additional vehicle and opportunity to further our brand’s message.

PHILIPPE PARODI

VP of Sales & Marketing, The Biltmore Hotel, Coral Gables

What an incredible addition The Concierge Magazine has been to the Hyatt Regency Sarasota!  Our guests have given rave reviews of the publication and reference it often while exploring the Sarasota area.  Working with GreyDoor Publishing was an absolute pleasure. They walked us through all of the magazine content and really provided support every step of the way.  Our team was a true part of making the magazine come to life and we are thrilled to have partnered together! 

DEBBIE DEVITO

Director of Sales & Marketing, Hyatt Regency Sarasota

The guests response has been outstanding. I worked with Steven on our magazine and this was the easiest and most professional project I have ever been involved with. Truly a seamless process.

Greydoor Publishing is working with the Les Clefs d’Or USA to publish this magazine.

The ability to show case and promote our property but also provide information locally has been invaluable.  Our sales team has loaded onto their iPad a digital copy which has helped them while traveling.

We have these magazines available at the Concierge desk as well as being placed in all of our guest rooms.  The guests response has been outstanding.  Our Koa Kea property in Hawaii is now in the process of having this magazine for their property.

MARTY KOONTZ

CTA Chef Concierge, Member Les Clefs d’Or USA, Paséa Hotel & Spa

Make anything possible for our travelers. This literally is the best way for us to tell our story of exceptional service to each and every hotel guest. With The Concierge magazine we are able to show how we as Les Clefs d’Or concierges can make anything possible for our travelers, and for our general managers. The magazine was fun to create and the people at Greydoor were easy to work with. The Concierge has been a great success, I love it!

ROBERT MARKS

Former President of Les Clefs d’Or USA, Chef Concierge, Omni San Diego

A wonderful sales tool. The partnership with Greydoor Publishing in creating our bespoke The Concierge magazine has been an absolute pleasure. Steven and his team were endlessly patient as we worked together to create a magazine to the exacting specifications of our hotel and brand. Every request we had was met or exceeded leading to a wonderful product that has been extremely popular with our guests. At no cost to the hotel, we have received a unique magazine that is a wonderful sales tool for the hotel, a great keepsake for our guests, a boon to our local advertisers, and a fantastic showcase for our Forbes Five Star Concierge team. We very much look forward to continuing this partnership well into the future.

WILLIAM HINDS

Chef Concierge, Member Les Clefs d’Or, USA President, Washington Area Concierge Association Trump International Hotel Washington D.C.

The guests love it. We had the pleasure of working with Greydoor Publishing on the new Boston Harbor Hotel Concierge Magazine. The experience was overwhelmingly positive from start to finish. Greydoor team members were extremely efficient and thorough throughout the entire editing process and were consistently professional, responsive, helpful, and easy to work with! Greydoor fully committed to making the Boston Harbor Hotel look its absolute best, providing suggestions, options and feedback on a regular basis. In addition, their creative elements were always in tune with our luxury culture and five-star standards.

We strongly recommend using Greydoor for any publishing needs!

NATHAN GOFF

President of LCD USA and Chef Concierge, Boston Harbor Hotel

Share valuable secrets of our city. It is a pleasure to collaborate with The Concierge Magazine and be able to share with our guests the valuable secrets of our city. The magazine is being valued very well by ours clients, helping them enjoy the InterContinental Life.

JUAN MANUEL LÓPEZ

InterContinental Madrid Head Concierge and Treasurer of Les Clefs D´or Spain

Masters of the universe! We received the magazines last Thursday, and I have to tell you, my jaw dropped (in a good way) when I held the magazine, felt the texture of the paper and looked at the finished product.

BRAVO!  I was expecting a nice product but was not prepared for something as fabulous as what you produced.  I truly can’t find anything to critique, instead only have high praise for The Concierge magazine.

You and Alex are Masters of the Universe!

ERNESTO ARAGON

Chef Concierge, The Biltmore, Member Les Clefs d’Or USA

I encourage all Clefs d’Or members to work with these gentlemen! Not only did we get a great piece of collateral for our hotel rooms, the interview about YOU keeps what we do relevant! You will also fall in love with these guys—they are truly a delight to work with!

RYAN LETTIER

Chef Concierge, Kimpton Hotel Vintage Portland, Member Les Clefs d’Or USA

Perfectly customized to reflect our property’s brand. Our hotel is so pleased with our Concierge Magazine produced by Greydoor Publishing. The content, style, and presentation were so perfectly customized to reflect our property’s brand. Moreover, our guests just love the magazine that we have placed in all of our rooms.

On a regular basis guests are telling us about how they read about our concierge team within the magazine. Our housekeeping team is constantly replacing them in the rooms, which means our guests are not only reading them, but taking them home with them!

We are thankful to have partnered with such a great company that is able to understand our hotel’s brand and goals, and ultimately deliver such a fine product.

SARAH DANDASHY

Concierge, London West Hollywood, Member Les Clefs d’Or USA

I have only positive feedback regarding the Concierge Magazine and working with your team in preparing the details for the magazine. John, your team member was a delight to work with and did an excellent job working with our vendors for their advertising. Everyone that I encountered on your team was friendly, professional, patient and so very helpful, as we endeavoured to get the magazine completed.

I enjoyed working with everyone on your team and when the magazine was completed, I could not have been more pleased and impressed with the results. We place the magazines in our guest rooms and in our lobby and I have only received positive feedback.

Thank you so much

 

APRIL MOORE

VIP Guest Experience Manager

We are in the process of publishing the second edition of our The Concierge Magazine for the resort. The first edition was a huge success with our guests. The quality of the printed publication is excellent, and it has been a very beneficial sales tool for our team.

CHRISTIAN GONZALEZ

Regional Director of Sales and Marketing

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OUR PARTNERSHIP WITH LES CLEFS D'OR CANADA

You can recognize Clefs d'Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organization; they are the symbol of guaranteed, quality service. Les Clefs d'Or is honored to have the distinction of being the only national professional organization of hotel lobby concierges.

Les Clefs d'Or members have dedicated many years of hard work and training to the concierge profession.

They have their fngers on the pulses of their cities, able to advise guests on restaurants, nightlife, sporting and theater events, sightseeing tours, shopping and more. They can direct guests to any location, any product, at any time of day or night. Les Clefs d'Or concierges are motivated by a genuine desire to serve.

Whether requesting something simple or complex, you can be sure they are a trusted resource to business travelers and vacationers alike, always keeping guests' safety, enjoyment and satisfaction in mind.

The statutes of Les Clefs d'Or USA, make clear the deep commitment to promote, foster, enhance and improve the technical skills and professionalism of concierges; to foster the development of the hotel industry and tourism in general; and to maintain the highest possible standards of service for hotel guests.

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