INFORM. ENTERTAIN. ENGAGE.
Your custom, branded publication meticulously designed to elevate guest experience and drive RevPar.
Our suite of materials both print and digital are utilized by many of the worlds leading hotel brands, such as St. Regis, Ritz-Carlton, Rosewood, Peninsula and Fairmont. The publications are entirely self-funding and therefore produced at no cost, to our portfolio of iconic properties.
The concierge products are designed to enhance the guest experience, while driving additional revenue opportunities for the hotel. Each publication is entirely custom made, to introduce the unique selling of your property and provide a comprehensive destination guide that engages and entertains your discerning guests.
The Concierge magazine is a premium lifestyle publication for the modern traveler, available in both print and digital versions.
Produced in conjunction with Les Clefs d’Or USA and their member concierges, each edition is completely unique to the host hotel and city, offering the reader a compelling narrative into the hotel’s services, the city’s culture, dining, shopping, nightlife and experiential attractions.
More than a tourist guide, it is an engaging, entertaining and insightful travel magazine that is so closely aligned to the host hotel’s brand identity, that it appears to be an extension of the concierge service.
The guide is a unique way to advise and guide a guest on the best the hotel and city has to offer. It is a versatile piece of collateral made available to our partnered hotels.
As with The Concierge magazine, it is a guide which highlights the best of the hotel and at the same time gives a guest the hints and tips that turn a hotel stay into an adventure and allows a guest to live like a local.
Each edition is completely unique to the host hotel and city, offering the guest a invaluable glimpse into the hotel’s services, the city’s culture, dining, shopping, nightlife and not to be missed attractions.
The Concierge Magazine is also available in a digital format. Elegantly published in 3D issue, the fully responsive digital version of your magazine will be accessible on mobile & tablet devices and via desktop computer. The E-Magazine can be easily distributed via email, on your website or any other digital touch point allowing guests to read about your unique hotel and location before they arrive on property, or long after the leave.
Got updates? Unlike the printed copy, you are able to make regular updates to the content of the magazine. If you update the menu at the restaurant, wish to feature guest offers or promotions, or simply want to keep the content fresh, our team of award winning designers will help you achieve this.
I must say it was a genuine pleasure working with Alex Weller and Aidan Parr of Greydoor Publishing, as well as their support personnel Steven Collinge, Anna & Katie, in putting together our Hyatt Regency Clearwater Beach Resort & Spa issue of The Concierge Magazine. I was happy to provide Alex the sales leads he enlisted and enjoyed our conversations together over drinks. And I really do appreciate all of Aidan’s and Steven’s efforts and perseverance in pushing through and overcoming some of the delays they endured from our end, but alas what a beautiful publication they have put forth and I’m sure it was worth the wait! For my portion of the magazine that includes biographical and recommendation information, I owe you all a debt of gratitude for your positive portrayal of me and upping my ‘fame quotient’ – I want 50 copies of the magazine for my personal collection of media pieces!! Now that the finished magazine has been received here, I will ensure that it is to be immediately inserted into all of our guest rooms to serve as our Welcoming and Informative Guide for years to come and I will alert all of the advertisers, the majority of whom are close friends and associates of mine, the publication is out.
Thanking you all again for putting together and publishing our issue of The Concierge Magazine, it is truly a beautiful work of art that I am proud to have my name on!
Lead Concierge, Member Les Clefs d’ Or USA, Hyatt Regency Clearwater
We must say that it was an absolute pleasure working with the Grey Door Publishing Team on The Concierge Magazine for Park Hyatt St. Kitts Christophe Harbour. Their team was very supportive and extremely resourceful. The issue not only beautifully represents our resort, but paints a picture of island life in St. Kitts and Nevis. From The Presidential Villa to our Miraval Life in Balance Spa, the team captured all of Park Hyatt St. Kitts’ luxurious amenities and unique guest offerings. The final product was radiant and eye-catching. We could not be more pleased.
Thank you Greydoor Publishing, and we would recommend using this company for any publishing needs.
General Manager, Park Hyatt St. Kitts Christophe Harbour
We have now decided to ditch our traditional hotel brochures! At first, the Kempinski Hotel Das Tirol had always followed a very traditional approach to publishing and marketing. Hence, when we were approached by Greydoor Publishing, we were not 100% sure it would be a process that would work for our region and partners. All the contrary! Lauran and her team really made the whole process from A to Z effortless with some top results which allowed them to deliver a well-managed and quality project. They are a very flexible team to work with which makes it all the more easier.
We are so happy with the quality of the product they deliver, we have decided to ditch our traditional hotel brochures and other materials for The Concierge Magazine. Needless to say we are very happy with The Concierge Magazine and we have already recommended it to a few of our sister hotels in the region.
Director of Sales, Kempinski Hotel Das Tirol
We have had the pleasure of working with them this past year and having this magazine has been truly beneficial for hotel guests, press/media, and clients.
Having this magazine has been truly beneficial for hotel guests, press/media, and clients. In a time when technology has left travelers feeling more overwhelmed than well-informed, it is crucial for hotels to provide guests with concise and informative material that speaks to the amenities and programs available to them during their stay. For that reason, The Biltmore Hotel is proud to provide The Concierge Magazine, which offers insight to the hotel’s unique features as well as insider secrets to the surrounding Coral Gables and Greater Miami area. We feel this magazine has further enhanced our concierge services and provided our property with an additional vehicle and opportunity to further our brand’s message.
VP of Sales & Marketing, The Biltmore Hotel, Coral Gables
What an incredible addition The Concierge Magazine has been to the Hyatt Regency Sarasota! Our guests have given rave reviews of the publication and reference it often while exploring the Sarasota area. Working with GreyDoor Publishing was an absolute pleasure. They walked us through all of the magazine content and really provided support every step of the way. Our team was a true part of making the magazine come to life and we are thrilled to have partnered together!
Director of Sales & Marketing, Hyatt Regency Sarasota
The guests response has been outstanding. I worked with Steven on our magazine and this was the easiest and most professional project I have ever been involved with. Truly a seamless process.
Greydoor Publishing is working with the Les Clefs d’Or USA to publish this magazine.
The ability to show case and promote our property but also provide information locally has been invaluable. Our sales team has loaded onto their iPad a digital copy which has helped them while traveling.
We have these magazines available at the Concierge desk as well as being placed in all of our guest rooms. The guests response has been outstanding. Our Koa Kea property in Hawaii is now in the process of having this magazine for their property.
CTA Chef Concierge, Member Les Clefs d’Or USA, Paséa Hotel & Spa
Make anything possible for our travelers. This literally is the best way for us to tell our story of exceptional service to each and every hotel guest. With The Concierge magazine we are able to show how we as Les Clefs d’Or concierges can make anything possible for our travelers, and for our general managers. The magazine was fun to create and the people at Greydoor were easy to work with. The Concierge has been a great success, I love it!
Former President of Les Clefs d’Or USA, Chef Concierge, Omni San Diego
A wonderful sales tool. The partnership with Greydoor Publishing in creating our bespoke The Concierge magazine has been an absolute pleasure. Steven and his team were endlessly patient as we worked together to create a magazine to the exacting specifications of our hotel and brand. Every request we had was met or exceeded leading to a wonderful product that has been extremely popular with our guests. At no cost to the hotel, we have received a unique magazine that is a wonderful sales tool for the hotel, a great keepsake for our guests, a boon to our local advertisers, and a fantastic showcase for our Forbes Five Star Concierge team. We very much look forward to continuing this partnership well into the future.
Chef Concierge, Member Les Clefs d’Or, USA President, Washington Area Concierge Association Trump International Hotel Washington D.C.
The guests love it. We had the pleasure of working with Greydoor Publishing on the new Boston Harbor Hotel Concierge Magazine. The experience was overwhelmingly positive from start to finish. Greydoor team members were extremely efficient and thorough throughout the entire editing process and were consistently professional, responsive, helpful, and easy to work with! Greydoor fully committed to making the Boston Harbor Hotel look its absolute best, providing suggestions, options and feedback on a regular basis. In addition, their creative elements were always in tune with our luxury culture and five-star standards.
We strongly recommend using Greydoor for any publishing needs!
President of LCD USA and Chef Concierge, Boston Harbor Hotel
Share valuable secrets of our city. It is a pleasure to collaborate with The Concierge Magazine and be able to share with our guests the valuable secrets of our city. The magazine is being valued very well by ours clients, helping them enjoy the InterContinental Life.
InterContinental Madrid Head Concierge and Treasurer of Les Clefs D´or Spain
Masters of the universe! We received the magazines last Thursday, and I have to tell you, my jaw dropped (in a good way) when I held the magazine, felt the texture of the paper and looked at the finished product.
BRAVO! I was expecting a nice product but was not prepared for something as fabulous as what you produced. I truly can’t find anything to critique, instead only have high praise for The Concierge magazine.
You and Alex are Masters of the Universe!
Chef Concierge, The Biltmore, Member Les Clefs d’Or USA
I encourage all Clefs d’Or members to work with these gentlemen! Not only did we get a great piece of collateral for our hotel rooms, the interview about YOU keeps what we do relevant! You will also fall in love with these guys—they are truly a delight to work with!
Chef Concierge, Kimpton Hotel Vintage Portland, Member Les Clefs d’Or USA
Perfectly customized to reflect our property’s brand. Our hotel is so pleased with our Concierge Magazine produced by Greydoor Publishing. The content, style, and presentation were so perfectly customized to reflect our property’s brand. Moreover, our guests just love the magazine that we have placed in all of our rooms.
On a regular basis guests are telling us about how they read about our concierge team within the magazine. Our housekeeping team is constantly replacing them in the rooms, which means our guests are not only reading them, but taking them home with them!
We are thankful to have partnered with such a great company that is able to understand our hotel’s brand and goals, and ultimately deliver such a fine product.
Concierge, London West Hollywood, Member Les Clefs d’Or USA
I have only positive feedback regarding the Concierge Magazine and working with your team in preparing the details for the magazine. John, your team member was a delight to work with and did an excellent job working with our vendors for their advertising. Everyone that I encountered on your team was friendly, professional, patient and so very helpful, as we endeavoured to get the magazine completed.
I enjoyed working with everyone on your team and when the magazine was completed, I could not have been more pleased and impressed with the results. We place the magazines in our guest rooms and in our lobby and I have only received positive feedback.
Thank you so much
VIP Guest Experience Manager
We are in the process of publishing the second edition of our The Concierge Magazine for the resort. The first edition was a huge success with our guests. The quality of the printed publication is excellent, and it has been a very beneficial sales tool for our team.
Regional Director of Sales and Marketing